Terms of Service

Last updated January 22, 2023

Account Terms

Payments, Refunds, and Plan Changes

Cancellation and Termination

  1. You are free to cancel your account at any time, with at least 30 days advance notice by sending an e-mail to support@factorysense.io. Note that only user accounts marked by you as having Administrator permissions may request cancellation.
  2. If you do not cancel in accordance with the above, your account will automatically be renewed for an additional period of time equal to your payment frequency. For example, if your account is quarterly, automatic renewals will be for subsequent quarterly periods; if your payment frequency is annual, renewal will be for an additional year.
  3. When a Cancellation or Termination request is received, we will notify you of the confirmed date upon which the cancellation or termination shall be effective. You remain liable for payment of fees for Products and Services until the Termination Date.
  4. Upon the Termination Date, your access to all Products and Services shall cease. All data stored on FactorySense servers related to your account shall be removed and will not be recoverable upon or after the Termination Date. It is your responsibility to download any and all data that you desire to retain prior to the Termination Date.
  5. No partial-use refunds are offered. Cancellation will stop further charges and you will not be charged again. We do not prorate unused time in the last billing cycle (the cycle during which termination was requested).
  6. We have the right to suspend or terminate your account and refuse any and all current or future use of our Products and Services for any reason at any time. Suspension means you and any other users on your account will not be able to access the account or any content in the account. Termination will furthermore result in the deletion of your account or your access to your account, and the forfeiture and relinquishment of all content in your account. We also reserve the right to refuse the use of the Services to anyone for any reason at any time. We have this clause because statistically speaking, out of the hundreds of thousands of accounts on our Services, there is at least one doing something nefarious. There are some things we staunchly stand against such as human trafficking or use for illegal substance distribution, and this clause is how we exercise that stance.
  7. Verbal, physical, written, or other abuse (including threats of abuse or retribution) of any company employee or representative will result in immediate account termination.

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